Management and Marketing 918-631-2954
Ph.D., Florida State University
M.B.A., Middle Tennessee State University
B.B.A., Middle Tennessee State University
Consumer Perceptions of Sales Pressure
Consumer Coupon Use
Personal Selling and Sales Management
The following may be selected publications rather than a comprehensive list.
Jackson, Ralph, Charles Wood, and James Zboja. “The Dissolution of Ethical Decision Making in Organizations: A Comprehensive Review and Model.” Journal of Business Ethics 116.2 (2013): 233–250. Print.
Clark, Ronald A., James J. Zboja, and Ronald E. Goldsmith (2013), “Antecedents of Coupon Proneness: A Key Mediator of Coupon Redemption,” Journal of Promotion Management, 19 (2), 188-210.
Laird, Mary et al. “Performance and Political Skill in Personal Reputation Assessments.” Journal of Managerial Psychology 28 (2013): 661–676. Print.
Zboja, James J. and Michael D. Hartline (2012), “An Empirical Examination of High-Frequency Cross-Selling in Services,” Journal of Relationship Marketing, 11 (1), 41-55.
Clark, Ronald A., James J. Zboja, and Clay M. Voorhees (2012), “The Role of Customer Loyalty to the Salesperson in Generating Premium Revenue for Retailers,” Journal of Applied Marketing Theory, 3 (1), 1-19.
Laird, Mary, James Zboja, and G.R. Ferris. “Partial Mediation of the Political Skill-Reputation Relationship.” Career Development International 17 (2012): 557–582. Print.
Zboja, James J. and Michael D. Hartline, (2010) “Using Internal Relationship Marketing Activities to Enhance Cross-Selling Performance in Services,” Journal of Relationship Marketing, 9 (3), 117-131.
Clark, Ronald A., James J. Zboja, and Ronald E. Goldsmith (2007) “Status Consumption and Role-Relaxed Consumption: A Tale of Two Retail Consumers,” Journal of Retailing and Consumer Services, 14 (1), 45-59.
Zboja, James J. and Clay M. Voorhees (2006) “The Impact of Brand Trust and Satisfaction on Retailer Repurchase Intentions,” Journal of Services Marketing, 20 (6), 381-390.
Raman, Pushkala and James J. Zboja (2006), “The Effects of Employee Attitudes on Workplace Charitable Donations,” Journal of Nonprofit & Public Sector Marketing, 16 (1/2), 41-60.
Zboja, James J., Mary Dana Laird, and F. Adrien Bouchet, “The Moderating Role of Consumer Entitlement on the Relationship of Value with Customer Satisfaction,” Journal of Consumer Behaviour, 15 (3), 216-224.
Zboja, James J., Ronald A. Clark, Diana L. Haytko (2016), “An Offer You Can’t Refuse: Consumer Perceptions of Sales Pressure,” Journal of the Academy of Marketing Science, 44 (6), 806-821.
Written Case with Instructional Material
Laird, Mary, James Zboja, and Jeffrey Paul. This Is Not What I Saw on HGTV... Ed. John Lawrence. Vol. 37. North American Case Research Association, 2018. Print.
Jackson, Ralph, and James Zboja. “Factors Impacting Charitable Contributions and Volunteerism.” (2018): n. pag. Print.
Samiee, Saeed et al. An Overview of the Service Marketing Literature: The Basis of a Framework for Future Research. 2018.
American Marketing Association
Academy of Marketing Science
Tulsa Young Professionals
Academy of Management